SecondDoor

Deep scanSoftware business · Storefront property/Scanned 7 Sept 2026, 12:25 UTC/2 walks, 16 requests, 4 moments recorded/Partial scan

hubspot.com

HubSpot publishes real prices and clean structured data for crawlers, but the actual signup and purchase flow sits on app.hubspot.com behind a blanket robots.txt disallow, so agents can read about.

Human door80
Agent door40
Door Gap40

Composite

60

Three issues, in priority order

Each one is drawn from evidence recorded during the walks.

2 pieces of evidence and the recommended fix are recorded for this issue.

A work email. We send the report and nothing else unless you ask.

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What a visitor actually meets

4 moments, 3 with friction, 1 blocking

We walked the funnel in a real browser and captured every step. Nothing was submitted and no account was created.

  1. 01

    Landing page

    Headline "Where go-to-market teams go to scale" is vague marketing copy. Subtext clarifies: unite marketing, sales, service on one platform. Two CTAs: Get a demo and Get started free. A chat widget pops up immediately. Product is a CRM/marketing suite with many sub-hubs, takes scanning to understand full scope.

    friction·www.hubspot.com

    HubSpot landing page
    HubSpot landing page
  2. 02

    Pricing page for Marketing Hub

    Prices only render via JavaScript, nothing in raw HTML. Tiers: Free $0/mo, Starter $7/mo per seat, Professional $800/mo (discounted from $890). A chat bubble nudges toward a sales agent to choose a plan, pulling a self-serve buyer toward a human conversation.

    friction·/pricing/marketing

    Marketing Hub pricing page
    Marketing Hub pricing page
  3. 03

    Attempting to reach the actual signup form

    Both "Get started free" on the homepage and direct navigation to app.hubspot.com/signup-hubspot/crm are blocked by robots.txt, which disallows all paths there. A compliant automated visitor cannot reach the free signup form, only marketing and pricing pages. This is a hard stop, not just friction.

    blocked·/pricing/marketing

  4. 04

    Developer platform page

    A separate developers.hubspot.com site has docs, changelog, and a "Create developer account" button. Reasonable entry for an API-focused evaluator, but the button likely routes back through the same app.hubspot.com signup flow blocked by robots.txt, so docs are browsable but key issuance likely hits the same wall.

    friction·developers.hubspot.com

    Robots.txt blocking signup app
    Robots.txt blocking signup app

We sent a buying agent

16 requests, in order

The agent got through 10 of 16 requests, but could not find a published agent interface. It came up empty on 5 other checks too. That is enough missing for a machine to give up before it reaches a purchase.

  1. 01

    www.hubspot.com

    reach the site at all

    reached
  2. 02

    /robots.txt

    find out whether machines are welcome

    reached
  3. 03

    www.hubspot.com

    ask whether the door opens for requests carrying the AI crawlers' names

    reached
  4. 04

    /llms.txt

    read the site's own guide for language models

    reached
  5. 05

    /sitemap.xml

    find out what pages exist

    reached
  6. 06

    /.well-known/security.txt

    find a contact route for machines

    reached
  7. 07

    www.hubspot.com

    find a published agent interface

    not found
  8. 08

    /.well-known/ai-plugin.json

    find an agent plugin manifest

    not found
  9. 09

    www.hubspot.com

    find out whether verified agents are recognised

    not found
  10. 10

    www.hubspot.com

    read the homepage as data rather than as a page

    reached
  11. 11

    www.hubspot.com

    find a machine readable API spec

    not found
  12. 12

    www.hubspot.com

    read the developer documentation

    reached
  13. 13

    /pricing/marketing

    read the prices without running JavaScript

    not found
  14. 14

    www.hubspot.com

    find a comparison page worth citing

    reached
  15. 15

    www.hubspot.com

    walk the way a visitor would, to a signup form or a product

    not found
  16. 16

    /get-started

    check if API key/app creation is self-serve without human

    reached

Ten dimensions

Not measured is not zero.

The agent door

40 of 100

What a machine can do on your site with nobody watching.

Machine discoverability

Whether a retrieval system can find and read you at all.

89Strong

Robots.txt names and allows ChatGPT, Claude, Perplexity and others, llms.txt is published, sitemap lists 1101 URLs, and JSON-LD covers Organization and Product types.

4 observations recorded.

Programmatic onboarding

Whether an agent can get working access without a human.

15Blocking

Developer docs exist at developers.hubspot.com with endpoint examples, but no OpenAPI spec was found at any of 6 standard paths, and the developer account button routes to app.hubspot.com, which disallows all automated access in robots.txt.

3 observations recorded.

Pricing legibility

Whether total cost can be computed from published numbers.

30Weak

The Marketing Hub pricing page has 16 real prices from $0 to $3,600 once JavaScript runs, but 0 of them appear in raw HTML, so any client that does not render pages sees no price at all.

1 observation recorded.

Agent-aware instrumentation

Whether you publish anything built for machine callers.

8Blocking

No MCP manifest.

4 observations recorded.

Machine-fetchable trust

Whether terms, security and status are readable as text.

85Strong

security.txt is published with a working contact route, and the homepage answers automated requests cleanly with a 459ms first byte and no bot wall. Trust signals are machine fetchable even where onboarding is not.

2 observations recorded.

Commercial rails

Whether a purchase can complete without a sales call.

10Blocking

Pricing exists only after JavaScript renders, and the actual signup and checkout path lives on app.hubspot.com, which carries a blanket Disallow: / in robots.txt.

3 observations recorded.

The human door

80 of 100

What a first time visitor meets between landing and first value.

Steps to first value

How far a new visitor travels before something useful happens.

80Strong

The Get Started Free CTA is 2 steps from the homepage, which is a short path. But the destination itself, app.hubspot.com, is disallowed in robots.txt, so nothing beyond reaching the link was actually verified.

1 observation recorded.

Required fields

How much you ask for before you give anything back.

Not measured

Could not verify: this scan did not reach the pages that would show it.

1 observation recorded.

Verification walls

How many gates stand between intent and access.

Not measured

Could not verify: this scan did not reach the pages that would show it.

1 observation recorded.

Error recovery

What happens when someone gets it wrong.

Not measured

Could not verify: this scan did not reach the pages that would show it.

1 observation recorded.

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