Contact
How to reach us
Four addresses, each read by a person, each answered within one working day on working days. There is no ticket queue and no chatbot in front of them.
Where to write
Anything about the product: a scan that failed, a score you want explained, an account you cannot get into.
Invoices, charges you do not recognise, plan changes, and cancellations you would rather we handled for you.
Data requests, report removal, and anything covered by the privacy policy.
Plans above Agency, the Door Gap Audit, and consulting engagements.
If you are not sure which one you want, write to support@seconddoor.io and it will be passed on. Cancelling a plan does not need an email at all: it is three clicks in the account area.
Plans, audits and consulting
For coverage above the Agency plan, the Door Gap Audit, or a Pilotage engagement, this form reaches the same people as the sales address. A person reads it, and you will hear back within two working days.
Everything the paid plans include, and what each one costs, is on the pricing page.