# Userpilot: 11 point Door Gap
- Site: userpilot.com
- Scanned: 2026-09-08
- Scan type: Basic scan
- Business type: b2b_saas
- Report: https://www.seconddoor.io/r/userpilot-ar64ue
- Scanner version: 12
Userpilot publishes prices and welcomes agents to browse, but offers no API access or programmatic onboarding path.
## Scores
| Measure | Score |
| --- | --- |
| Humans | 71/100 |
| Agents | 60/100 |
| Composite | 66/100 |
| Door Gap | 11 points |
| Percentile | 67th |
The human score is the mean of the four human dimensions, the agent score the mean of the six agent dimensions, and the Door Gap the difference between them.
## What the machine actually did
The agent got through 9 of 15 requests, but could not read the site's own guide for language models. It came up empty on 5 other checks too.
- ok      reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- missing read the site's own guide for language models
- ok      find out what pages exist
- missing find a contact route for machines
- ok      find a published agent interface
- missing find an agent plugin manifest
- missing find out whether verified agents are recognised
- ok      read the homepage as data rather than as a page
- missing find a machine readable API spec
- missing read the developer documentation
- ok      read the prices without running JavaScript
- ok      find a comparison page worth citing
- ok      walk the way a visitor would, to a signup form or a product
## Top issues
1. **No developer documentation is linked from the homepage, in raw HTML or the rendered page, so integration starts with a search engine.** (programmatic_onboarding)
2. **No security.txt file is published, so agents and security researchers cannot find a contact path for vulnerability disclosure.** (machine_fetchable_trust)
3. **No API surface is documented, so agents cannot obtain credentials or integrate programmatically.** (programmatic_onboarding)
The evidence and the recommended fix for each are on the report page: https://www.seconddoor.io/r/userpilot-ar64ue
## Files generated from this scan
- **Pricing as Offer structured data** at `pricing page`, 20 minutes, developer. Verify: The next scan reads Offer structured data with a price and currency on the pricing page, and the pricing check credits it.
- **robots.txt rules for AI crawlers** at `/robots.txt`, 10 minutes, no developer needed. Verify: The next scan reads robots.txt and finds every search and agent crawler allowed, none of them kept off product or pricing paths.
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
- **pricing.md** at `/pricing.md`, 20 minutes, no developer needed. Verify: The next scan fetches /pricing.md as text and records pricing as machine readable.
- **security.txt** at `/.well-known/security.txt`, 10 minutes, no developer needed. Verify: The next scan fetches /.well-known/security.txt as text and the security.txt check passes.
- **llms.txt** at `/llms.txt`, 15 minutes, no developer needed. Verify: The next scan fetches /llms.txt as text and the llms.txt check passes.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/userpilot-ar64ue
## The agent door
- **machine_discoverability** 100/100. No AI crawler is blocked by robots.txt, a real browser is served the page normally, and key pages render without JavaScript. The site publishes a sitemap with 177 URLs, 10 schema.org types on the homepage, and 30 comparison pages that read.
- **programmatic_onboarding** 10/100. Documentation at docs.userpilot.com contains 7973 characters of text but shows no API credentials, endpoints, code samples, or self-serve key issuance. No OpenAPI spec exists at any of the 6 standard paths checked.
- **pricing_legibility** 85/100. Two prices are readable without JavaScript on the pricing page: $299 and $849. An enterprise tier routes to sales, which is standard practice. Currency is USD. Prices are published in raw HTML, not hidden behind JavaScript or a form gate.
- **agent_aware_instrumentation** 58/100. An MCP manifest is published at https://docs.userpilot.com/.well-known/mcp.json, enabling Claude and compatible agents to discover available tools. No llms.txt, ai-plugin.json, or Web Bot Auth signals are present.
- **machine_fetchable_trust** 40/100. No security.txt file is published at /.well-known/security.txt. The homepage answers automated requests with HTTP 200 and serves structured data. Trust signals are minimal: the site is reachable and honest, but publishes no security.
- **commercial_rails** 65/100. Prices are published in raw HTML on the pricing page, and a self-serve signup form is reachable from the homepage in 2 steps. The form asks for 4 fields with 0 required.
## The human door
- **steps_to_first_value** 80/100. The primary call to action, 'Get Started', reaches a signup form in 2 steps from the homepage. The form contains 4 fields with 0 required, so a visitor can submit with minimal friction.
- **required_fields** 90/100. The signup form contains 4 fields, and 0 of them are marked required. A visitor can proceed without entering any information, removing the most common friction point in account creation.
- **verification_walls** 65/100. No verification requirement appears on the signup page itself. The form does not ask for email confirmation, phone verification, or identity proof before submission.
- **error_recovery** 50/100. Of the 4 input fields on the signup form, 0 carry validation rules such as type, pattern, or required attributes. The page contains 5 inline error containers and 2 live regions, so error messaging infrastructure exists, but no client-side.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp