# Intercom: 23 point Door Gap
- Site: intercom.com
- Scanned: 2026-09-08
- Scan type: Basic scan
- Business type: b2b_saas
- Report: https://www.seconddoor.io/r/intercom-b47phf
- Scanner version: 12
Intercom publishes prices and welcomes agents to browse, but blocks automated signup and hides API credentials behind a sales process.
## Scores
| Measure | Score |
| --- | --- |
| Humans | 80/100 |
| Agents | 57/100 |
| Composite | 69/100 |
| Door Gap | 23 points |
The human score is the mean of the four human dimensions, the agent score the mean of the six agent dimensions, and the Door Gap the difference between them.
## What the machine actually did
The agent got through 10 of 15 requests, but could not find a published agent interface. It came up empty on 4 other checks too.
- ok      reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- ok      read the site's own guide for language models
- ok      find out what pages exist
- ok      find a contact route for machines
- missing find a published agent interface
- missing find an agent plugin manifest
- missing find out whether verified agents are recognised
- ok      read the homepage as data rather than as a page
- missing find a machine readable API spec
- missing read the developer documentation
- ok      read the prices without running JavaScript
- ok      find a comparison page worth citing
- ok      walk the way a visitor would, to a signup form or a product
## Top issues
1. **No developer documentation is linked from the homepage, in raw HTML or the rendered page, so integration starts with a search engine.** (programmatic_onboarding)
2. **No MCP manifest was found at the 3 standard paths checked, so an agent has no published machine door to this site.** (agent_aware_instrumentation)
3. **API credentials and authentication details are not published in the developer documentation, requiring a sales conversation to obtain access.** (programmatic_onboarding)
The evidence and the recommended fix for each are on the report page: https://www.seconddoor.io/r/intercom-b47phf
## Files generated from this scan
- **robots.txt rules for AI crawlers** at `/robots.txt`, 10 minutes, no developer needed. Verify: The next scan reads robots.txt and finds every search and agent crawler allowed, none of them kept off product or pricing paths.
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
- **pricing.md** at `/pricing.md`, 20 minutes, no developer needed. Verify: The next scan fetches /pricing.md as text and records pricing as machine readable.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/intercom-b47phf
## The agent door
- **machine_discoverability** 100/100. No AI crawler is blocked by robots.txt, a real browser is served the page normally, and the site publishes llms.txt with declared intent for assistants.
- **programmatic_onboarding** 10/100. The documentation at developers.intercom.com shows no API credentials, endpoints, code samples, or authentication details. No OpenAPI spec is published at any of the 5 standard paths checked.
- **pricing_legibility** 96/100. 10 prices are readable without JavaScript on the pricing page, with plans named Essential, Advanced, and Pro at $0.99, $99, and higher per seat per month. An enterprise tier routes to sales, which is standard practice.
- **agent_aware_instrumentation** 8/100. No MCP manifest is published at any of the 3 standard paths checked (/.well-known/mcp.json, /.well-known/mcp, /mcp.json). No ai-plugin.json is published. The site does not signal support for agent protocols or plugin systems.
- **machine_fetchable_trust** 85/100. security.txt is published at /.well-known/security.txt with a contact route for machines. The homepage answers automated requests with HTTP 200 and serves 2000 characters of rendered content.
- **commercial_rails** 40/100. Prices are published in raw HTML, the plans are published as Offer structured data.
## The human door
- **steps_to_first_value** 80/100. The signup page is 2 steps from the homepage via the 'Start free trial' call to action. However, the site answered the automated browser with a traffic challenge, so the form itself was not read.
- **required_fields** null/100. Could not verify: this scan did not reach the pages that would show it.
- **verification_walls** null/100. Could not verify: this scan did not reach the pages that would show it.
- **error_recovery** null/100. Could not verify: this scan did not reach the pages that would show it.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp