# Help Scout: agent door 47, human door not measured
- Site: helpscout.com
- Scanned: 2026-09-10
- Scan type: Basic scan
- Business type: b2b_saas
- Report: https://www.seconddoor.io/r/helpscout-ytgv8g
- Scanner version: 49
- Scanner release: c49d1def936f56a5ab0871f38c5e6412433ec37a
- Scoring methodology: 1
- Evidence schema: 1
0 human and 5 agent dimensions measured from the pages checked; remaining dimensions are not scored.
## Scores
| Measure | Score |
| --- | --- |
| Humans | not measured |
| Agents | 47/100 (5/6 dimensions) |
| Composite | 47/100 |
Agent door only. The human door could not be measured on this scan. A Door Gap needs both doors, so this scan does not report one.
## What the machine actually did
The scanner recorded successful observations for 6 of 14 checks, but could not read the site's own guide for language models. It came up empty on 7 other checks too. 1 check could not be measured; see the report limitations.
- ok      reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- missing read the site's own guide for language models
- ok      find out what pages exist
- missing find a contact route for machines
- missing find an MCP manifest at the standard paths checked
- missing find an agent plugin manifest
- missing find out whether verified agents are recognised
- missing read the homepage as data rather than as a page
- missing find a machine readable API spec
- missing read the developer documentation
- ok      read the prices without running JavaScript
- ok      find a comparison page worth citing
## What a visitor meets
1. **Entry observation** (unmeasured). No signup or demo destination could be reached from the homepage links checked, so the entry path was not measured.
## Top issues
1. **No OpenAPI specification was identified at the 6 standard paths checked.** (programmatic_onboarding)
   - Evidence: No OpenAPI spec at the 6 standard paths checked (/openapi.json, /openapi.yaml, /swagger.json, /api/openapi.json, /api-docs, /.well-known/openapi.json). Documentation links found: https://docs.helpscout.com/, https://developer.helpscout.com/
   - Evidence: Checked directly: /openapi.json, /openapi.yaml, /swagger.json, /api/openapi.json, /api-docs, /.well-known/openapi.json.
   - Evidence: Checked URL: https://www.helpscout.com
   - Fix: Publish the API's OpenAPI document at /openapi.json or /.well-known/openapi.json and link it from the docs.
2. **No valid security.txt was identified at /.well-known/security.txt.** (machine_fetchable_trust)
3. **No valid llms.txt was identified at the site root.** (machine_discoverability)
The evidence and the recommended fix for the rest are on the report page: https://www.seconddoor.io/r/helpscout-ytgv8g
## Files generated from this scan
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
- **pricing.md** at `/pricing.md`, 20 minutes, no developer needed. Verify: The next scan fetches /pricing.md as text and records pricing as machine readable.
- **Organization structured data** at `homepage`, 15 minutes, developer. Verify: The next scan reads Organization and WebSite nodes in the homepage JSON-LD and the structured data check passes.
- **security.txt** at `/.well-known/security.txt`, 10 minutes, no developer needed. Verify: The next scan fetches /.well-known/security.txt as text and the security.txt check passes.
- **llms.txt** at `/llms.txt`, 15 minutes, no developer needed. Verify: The next scan fetches /llms.txt as text and the llms.txt check passes.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/helpscout-ytgv8g
## The agent door
- **machine_discoverability** 94/100. No restriction on the tested crawler names was found in robots.txt. On its first visit, our browser read the homepage. No user agent rule refused the tested retrieval crawler names.
- **programmatic_onboarding** 10/100. No API interface was identified through the discovery paths and homepage links checked.
- **pricing_legibility** 85/100. 1 prices are readable without JavaScript, with no tier sent to sales.
- **agent_aware_instrumentation** 8/100. No MCP manifest was identified at the discovery paths checked.
- **machine_fetchable_trust** 40/100. No security.txt was identified at the checked path. The homepage answers automated requests.
- **commercial_rails** not measured. Not measured: the linked destination was outside this scan’s permitted navigation scope.
## The human door
- **steps_to_first_value** not measured. Not measured: the linked destination was outside this scan’s permitted navigation scope.
- **required_fields** not measured. Not measured: the linked destination was outside this scan’s permitted navigation scope.
- **verification_walls** not measured. Not measured: the linked destination was outside this scan’s permitted navigation scope.
- **error_recovery** not measured. Not measured: the linked destination was outside this scan’s permitted navigation scope.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp