# Gorgias: 21 point Door Gap
- Site: gorgias.io
- Scanned: 2026-09-10
- Scan type: Basic scan
- Business type: hybrid
- Report: https://www.seconddoor.io/r/gorgias-u7d9wu
- Scanner version: 49
- Scanner release: c49d1def936f56a5ab0871f38c5e6412433ec37a
- Scoring methodology: 1
- Evidence schema: 1
2 human and 6 agent dimensions measured from the pages checked; remaining dimensions are not scored.
## Scores
| Measure | Score |
| --- | --- |
| Humans | 83/100 (2/4 dimensions) |
| Agents | 62/100 (6/6 dimensions) |
| Composite | 73/100 |
| Door Gap | 21 points |
The human score is the mean of the measured human dimensions, the agent score the mean of the measured agent dimensions, and the Door Gap the difference between them.
## What the machine actually did
The scanner recorded successful observations for 11 of 19 checks, but could not find an MCP manifest at the standard paths checked. It came up empty on 7 other checks too.
- ok      reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- ok      read the site's own guide for language models
- ok      find out what pages exist
- ok      find a contact route for machines
- missing find an MCP manifest at the standard paths checked
- missing find an agent plugin manifest
- missing find out whether verified agents are recognised
- ok      read the homepage as data rather than as a page
- missing find a machine readable API spec
- missing read the developer documentation
- ok      read the prices without running JavaScript
- missing read the product catalogue as data
- missing read a product page as data
- ok      read the returns and shipping terms
- missing discover storefront agent checkout rails
- ok      find a comparison page worth citing
- ok      walk the way a visitor would, to a signup form or a product
## What a visitor meets
1. **Entry observation** (observed). Primary entry is "Sign up free". 2 steps from the homepage. 2 fields, 2 marked required in the visible form. 2 of 2 visible entry-form inputs carry validation attributes; submission was not tested.
## Top issues
1. **No Product structured data was identified in the HTTP responses for the product pages checked.** (pricing_legibility)
   - Evidence: No Product node was identified in the structured data of /product/voice, /products/voice.
   - Evidence: Checked directly: /product/voice, /products/voice.
   - Evidence: Checked URL: https://www.gorgias.com
   - Fix: Publish Product markup with offers on every product page: price, currency, availability, a brand and a GTIN or SKU.
2. **No OpenAPI specification was identified at the 6 standard paths checked.** (programmatic_onboarding)
The evidence and the recommended fix for the rest are on the report page: https://www.seconddoor.io/r/gorgias-u7d9wu
## Files generated from this scan
- **Product markup skeleton** at `/product/voice`, 2 hours, developer. Verify: The next scan reads price, currency and availability in the Product markup of at least one product page.
- **Return policy and shipping structured data** at `product page`, 30 minutes, developer. Verify: The next scan reads a MerchantReturnPolicy on the product pages, and OfferShippingDetails when the shipping node was published.
- **Agent checkout: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds a UCP manifest, a storefront MCP endpoint or another discovery file answering, and the checkout check passes.
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
- **pricing.md** at `/pricing.md`, 20 minutes, no developer needed. Verify: The next scan fetches /pricing.md as text and records pricing as machine readable.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/gorgias-u7d9wu
## The agent door
- **machine_discoverability** 100/100. No restriction on the tested crawler names was found in robots.txt. On its first visit, our browser read the homepage. No user agent rule refused the tested retrieval crawler names.
- **programmatic_onboarding** 10/100. No API interface was identified through the discovery paths and homepage links checked.
- **pricing_legibility** 96/100. 34 prices are readable without JavaScript, with no tier sent to sales. The plans are published as Offer structured data too. The pricing page carries FAQ markup.
- **agent_aware_instrumentation** 13/100. No MCP manifest was identified at the discovery paths checked. WooCommerce was detected; no checkout discovery interface was identified at the endpoints checked.
- **machine_fetchable_trust** 85/100. Security.txt is published with a contact route. The returns policy reads as text. The homepage answers automated requests.
- **commercial_rails** 70/100. Prices are published in raw HTML. A self-serve signup entry was observed from the homepage. The plans are published as Offer structured data.
## The human door
- **steps_to_first_value** 80/100. A signup form was reached in 2 steps from the homepage.
- **required_fields** 85/100. 2 of 2 fields on the observed form are marked required.
- **verification_walls** not measured. Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.
- **error_recovery** not measured. Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp