# Freshworks: 79 point Door Gap
- Site: freshworks.com
- Scanned: 2026-09-08
- Scan type: Basic scan
- Business type: unknown
- Report: https://www.seconddoor.io/r/freshworks-k62pz3
- Scanner version: 12
A browser-blocking wall on the homepage stops both automated clients and real assistants, while pricing is routed entirely to sales.
## Scores
| Measure | Score |
| --- | --- |
| Humans | 94/100 |
| Agents | 15/100 |
| Composite | 55/100 |
| Door Gap | 79 points |
The human score is the mean of the four human dimensions, the agent score the mean of the six agent dimensions, and the Door Gap the difference between them.
## What the machine actually did
The site refused automated access at freshworks.com, so the agent could not reach the site at all.
- blocked reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- ok      read the site's own guide for language models
- ok      find out what pages exist
- ok      find a contact route for machines
- missing find a published agent interface
- blocked find an agent plugin manifest
- blocked find out whether verified agents are recognised
- missing read the homepage as data rather than as a page
- missing find a machine readable API spec
- missing read the developer documentation
- missing read the prices without running JavaScript
- ok      walk the way a visitor would, to a signup form or a product
## Top issues
1. **The pricing page publishes no prices at all and routes every plan to sales, so no buyer can compute a cost without a conversation.** (commercial_rails)
2. **The homepage blocks both automated clients and real browsers with a bot-confirmation wall, preventing assistants from discovering the product.** (machine_discoverability)
3. **No API documentation is discoverable from the homepage, and no OpenAPI spec is published at standard paths.** (programmatic_onboarding)
The evidence and the recommended fix for each are on the report page: https://www.seconddoor.io/r/freshworks-k62pz3
## Files generated from this scan
- **Let verified assistants through** at `notes`, 1 hour, developer. Verify: The next scan opens the homepage and the key pages in a real browser and under the search crawler names, and every one is served.
- **robots.txt rules for AI crawlers** at `/robots.txt`, 10 minutes, no developer needed. Verify: The next scan reads robots.txt and finds every search and agent crawler allowed, none of them kept off product or pricing paths.
- **A pricing page that states a price** at `/pricing.md`, 1 hour, no developer needed. Verify: The next scan reads at least one price in the raw HTML of the pricing page.
- **Organization structured data** at `homepage`, 15 minutes, developer. Verify: The next scan reads Organization and WebSite nodes in the homepage JSON-LD and the structured data check passes.
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/freshworks-k62pz3
## The agent door
- **machine_discoverability** 25/100. A sitemap lists 407 URLs and llms.txt is published, signalling intent for machine access. However, the homepage refuses automated clients with HTTP 403 and blocks real browsers with a bot-confirmation wall, preventing discovery from the.
- **programmatic_onboarding** 20/100. No API surface was found in the documentation that was linked and fetched, the product needs no account at all.
- **pricing_legibility** 12/100. The pricing page publishes no prices in raw HTML or rendered form. All tiers route to a sales contact or demo request, making the cost of entry opaque to both humans and machines.
- **agent_aware_instrumentation** 8/100. No MCP manifest is published at the standard path. The ai-plugin.json endpoint is blocked by the same wall that refuses automated clients, so its contents cannot be verified.
- **machine_fetchable_trust** 25/100. A security.txt file is published with a contact route for machines. However, the homepage refuses automated clients outright with HTTP 403, blocking the trust signals from being fetched by the agents that need them most.
- **commercial_rails** 0/100. The pricing page routes all tiers to sales without publishing any prices, figures or terms. No machine-readable pricing.md is available. The commercial path is entirely gated behind human contact.
## The human door
- **steps_to_first_value** 95/100. The product is usable immediately without signup or account creation. A visitor lands on the homepage and can begin using the service with zero friction, though the homepage itself is blocked from automated access.
- **required_fields** 100/100. No signup form exists on the site. No fields are required because no account is needed. A visitor provides nothing to begin.
- **verification_walls** 100/100. There is no account system and no verification step. The product is accessible without identity confirmation of any kind.
- **error_recovery** 80/100. No form exists to generate errors. The product is usable without input, so there is no validation or error path to measure. Recovery is not applicable.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp