# Custify: agent door 39, human door not measured
- Site: custify.com
- Scanned: 2026-09-10
- Scan type: Basic scan
- Business type: b2b_saas
- Report: https://www.seconddoor.io/r/custify-xzbfvc
- Scanner version: 49
- Scanner release: c49d1def936f56a5ab0871f38c5e6412433ec37a
- Scoring methodology: 1
- Evidence schema: 1
0 human and 4 agent dimensions measured from the pages checked; remaining dimensions are not scored.
## Scores
| Measure | Score |
| --- | --- |
| Humans | not measured |
| Agents | 39/100 (4/6 dimensions) |
| Composite | 39/100 |
Agent door only. The human door could not be measured on this scan. A Door Gap needs both doors, so this scan does not report one.
## What the machine actually did
The scanner recorded successful observations for 8 of 13 checks, but could not find a contact route for machines. It came up empty on 4 other checks too. 2 checks could not be measured; see the report limitations.
- ok      reach the site at all
- ok      find out whether machines are welcome
- ok      ask whether the door opens for requests carrying the AI crawlers' names
- ok      read the site's own guide for language models
- ok      find out what pages exist
- missing find a contact route for machines
- missing find an MCP manifest at the standard paths checked
- missing find an agent plugin manifest
- missing find out whether verified agents are recognised
- ok      read the homepage as data rather than as a page
- missing read the developer documentation
- ok      read the prices without running JavaScript
- ok      find a comparison page worth citing
## What a visitor meets
1. **Entry observation** (unmeasured). Primary entry is "Concierge Onboarding Get started with your customer success platform in 4 weeks.". 2 steps from the homepage. no signup form or sign-in options were identified on the rendered page; the signup requirements remain unmeasured.
## Top issues
1. **No valid security.txt was identified at /.well-known/security.txt.** (machine_fetchable_trust)
The evidence and the recommended fix for each are on the report page: https://www.seconddoor.io/r/custify-xzbfvc
## Files generated from this scan
- **A pricing page that states a price** at `/pricing.md`, 1 hour, no developer needed. Verify: The next scan reads at least one price in the raw HTML of the pricing page.
- **Machine interfaces: where you stand** at `notes`, 10 minutes, no developer needed. Verify: The next scan finds the interface you published answering at its well-known path, and that check passes.
- **Organization structured data** at `homepage`, 15 minutes, developer. Verify: The next scan reads Organization and WebSite nodes in the homepage JSON-LD and the structured data check passes.
- **security.txt** at `/.well-known/security.txt`, 10 minutes, no developer needed. Verify: The next scan fetches /.well-known/security.txt as text and the security.txt check passes.
Each file is written from what this scan found on the site. The content is in the JSON once the evidence is opened: https://www.seconddoor.io/api/reports/custify-xzbfvc
## The agent door
- **machine_discoverability** 87/100. No restriction on the tested crawler names was found in robots.txt. On its first visit, our browser read the homepage. No user agent rule refused the tested retrieval crawler names. A sitemap listing 50 URLs.
- **programmatic_onboarding** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
- **pricing_legibility** 20/100. The pricing page says "starting at" with no figure after it, and no price was found in raw HTML or after rendering.
- **agent_aware_instrumentation** 8/100. No MCP manifest was identified at the discovery paths checked.
- **machine_fetchable_trust** 40/100. No security.txt was identified at the checked path. The homepage answers automated requests.
- **commercial_rails** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
## The human door
- **steps_to_first_value** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
- **required_fields** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
- **verification_walls** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
- **error_recovery** not measured. Not measured: our scanner could not identify the required evidence on the pages checked.
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Scored by SecondDoor. Method: https://www.seconddoor.io/methodology
Scan another site: https://www.seconddoor.io
Rate an issue or this report: POST https://www.seconddoor.io/api/feedback, or the rate_fix tool on https://www.seconddoor.io/api/mcp