{"slug":"livechat-rhaq5b","companyName":"LiveChat","domain":"livechat.com","url":"https://livechat.com","headline":"1 human and 6 agent dimensions measured from the pages checked; remaining dimensions are not scored.","compositeScore":60,"humanScore":80,"agentScore":40,"doorGap":40,"humanMeasured":1,"agentMeasured":6,"percentile":null,"humanPercentile":12,"agentPercentile":null,"isPartial":false,"depth":"free","siteClass":"b2b_saas","scannerVersion":49,"scannerRelease":"c49d1def936f56a5ab0871f38c5e6412433ec37a","scoringMethodologyVersion":1,"evidenceSchemaVersion":1,"benchmarkEdition":"methodology-1","scannedAt":"2026-09-10T20:34:46.800Z","unlocked":false,"mission":{"steps":[{"url":"https://www.livechat.com","outcome":"ok","purpose":"reach the site at all"},{"url":"https://www.livechat.com/robots.txt","outcome":"ok","purpose":"find out whether machines are welcome"},{"url":"https://www.livechat.com","outcome":"ok","purpose":"ask whether the door opens for requests carrying the AI crawlers' names"},{"url":"https://www.livechat.com/llms.txt","outcome":"ok","purpose":"read the site's own guide for language models"},{"url":"https://www.livechat.com/sitemap.xml","outcome":"ok","purpose":"find out what pages exist"},{"url":"https://www.livechat.com/.well-known/security.txt","outcome":"missing","purpose":"find a contact route for machines"},{"url":"https://www.livechat.com","outcome":"missing","purpose":"find an MCP manifest at the standard paths checked"},{"url":"https://www.livechat.com/.well-known/ai-plugin.json","outcome":"missing","purpose":"find an agent plugin manifest"},{"url":"https://www.livechat.com","outcome":"missing","purpose":"find out whether verified agents are recognised"},{"url":"https://www.livechat.com","outcome":"ok","purpose":"read the homepage as data rather than as a page"},{"url":"https://www.livechat.com","outcome":"missing","purpose":"find a machine readable API spec"},{"url":"https://www.livechat.com","outcome":"missing","purpose":"read the developer documentation"},{"url":"https://www.livechat.com/pricing/","outcome":"missing","purpose":"read the prices without running JavaScript"},{"url":"https://www.livechat.com","outcome":"ok","purpose":"find a comparison page worth citing"},{"url":"https://accounts.livechat.com/signup?client_id=fc7bf1555adb6d3d2a441f10fd5b6eb5&internal_campaign=productbar-text-lc&redirect_uri=https%3A%2F%2Fwww.text.com%2Fapp&response_type=token&source_id=productbar-text-lc&source_type=website&source_url=https%3A%2F%2Fwww.livechat.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2F&_fbp=fb.1.1789072437510.59805101387371117&__hutk=cf86e50b438cb84cefe6b3aa68837194&__hstc=118000918.cf86e50b438cb84cefe6b3aa68837194.1789072438455.1789072438455.1789072438455.1","outcome":"ok","purpose":"walk the way a visitor would, to a signup form or a product"}],"verdict":"The scanner recorded successful observations for 8 of 15 checks, but could not find a contact route for machines. It came up empty on 6 other checks too."},"observations":[{"url":"https://accounts.livechat.com/signup","step":1,"detail":"Primary entry is \"Try it for free\". 2 steps from the homepage. 2 fields, 0 marked required in the visible form. 3 sign in options: google, microsoft, apple. 0 of 2 visible entry-form inputs carry validation attributes; submission was not tested.","moment":"Entry observation","verdict":"observed"}],"dimensions":[{"key":"machine_discoverability","audience":"agent","score":86,"summary":"No restriction on the tested crawler names was found in robots.txt. On its first visit, our browser read the homepage. No user agent rule refused the tested retrieval crawler names.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":7}},{"key":"programmatic_onboarding","audience":"agent","score":10,"summary":"No API interface was identified through the discovery paths and homepage links checked.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":3}},{"key":"pricing_legibility","audience":"agent","score":30,"summary":"15 prices appear only after JavaScript runs. A client that does not render pages sees no price at all.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":2}},{"key":"agent_aware_instrumentation","audience":"agent","score":18,"summary":"No MCP manifest was identified at the discovery paths checked. Pricing.md publishes prices in a form an agent can read directly.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":4}},{"key":"machine_fetchable_trust","audience":"agent","score":40,"summary":"No security.txt was identified at the checked path. The homepage answers automated requests.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":2}},{"key":"commercial_rails","audience":"agent","score":55,"summary":"A self-serve signup entry was observed from the homepage. Pricing.md is machine readable. The plans are published as Offer structured data.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":2}},{"key":"steps_to_first_value","audience":"human","score":80,"summary":"A signup form was reached in 2 steps from the homepage.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":1}},{"key":"required_fields","audience":"human","score":null,"summary":"Not measured: our scanner could not identify the required evidence on the pages checked.","measurement":{"reason":"unsupported_detection","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"verification_walls","audience":"human","score":null,"summary":"Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.","measurement":{"reason":"action_not_tested","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"error_recovery","audience":"human","score":null,"summary":"Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.","measurement":{"reason":"action_not_tested","status":"unmeasured"},"evidence":{"locked":true,"count":0}}],"issues":[{"rank":1,"title":"Prices appear only after JavaScript runs, so a client that reads raw HTML sees no price at all.","dimensionKey":"pricing_legibility","evidence":{"locked":true,"count":2},"fix":null},{"rank":2,"title":"No valid security.txt was identified at /.well-known/security.txt.","dimensionKey":"machine_fetchable_trust","evidence":{"locked":true,"count":2},"fix":null}],"fixArtifacts":{"locked":true,"count":2,"summaries":[{"id":"pricing_ssr_fallback:pricing-page","kind":"pricing_ssr_fallback","title":"Prices in the HTML, not only after JavaScript","path":"pricing page","effort":{"minutes":60,"role":"developer"},"outcome":{"dimension":"pricing_legibility","external":["A client that reads raw HTML sees the plans and prices."]}},{"id":"security_txt:well-known-security-txt","kind":"security_txt","title":"security.txt","path":"/.well-known/security.txt","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"machine_fetchable_trust","external":["Researchers and automated scanners find a disclosure address instead of guessing one."]}}]},"feedback":{"endpoint":"/api/feedback","mcpTool":"rate_fix","targets":[{"type":"report","key":"report"},{"type":"dimension","dimensionKey":"machine_discoverability","key":"dimension:machine_discoverability"},{"type":"dimension","dimensionKey":"programmatic_onboarding","key":"dimension:programmatic_onboarding"},{"type":"dimension","dimensionKey":"pricing_legibility","key":"dimension:pricing_legibility"},{"type":"dimension","dimensionKey":"agent_aware_instrumentation","key":"dimension:agent_aware_instrumentation"},{"type":"dimension","dimensionKey":"machine_fetchable_trust","key":"dimension:machine_fetchable_trust"},{"type":"dimension","dimensionKey":"commercial_rails","key":"dimension:commercial_rails"},{"type":"dimension","dimensionKey":"steps_to_first_value","key":"dimension:steps_to_first_value"},{"type":"dimension","dimensionKey":"required_fields","key":"dimension:required_fields"},{"type":"dimension","dimensionKey":"verification_walls","key":"dimension:verification_walls"},{"type":"dimension","dimensionKey":"error_recovery","key":"dimension:error_recovery"},{"type":"issue","dimensionKey":"pricing_legibility","checkId":"pricing_nojs","key":"issue:pricing_legibility:pricing_nojs"},{"type":"issue","dimensionKey":"machine_fetchable_trust","checkId":"security_txt","key":"issue:machine_fetchable_trust:security_txt"}]}}