{"slug":"gorgias-u7d9wu","companyName":"Gorgias","domain":"gorgias.io","url":"https://gorgias.io","headline":"2 human and 6 agent dimensions measured from the pages checked; remaining dimensions are not scored.","compositeScore":73,"humanScore":83,"agentScore":62,"doorGap":21,"humanMeasured":2,"agentMeasured":6,"percentile":null,"humanPercentile":null,"agentPercentile":null,"isPartial":false,"depth":"free","siteClass":"hybrid","scannerVersion":49,"scannerRelease":"c49d1def936f56a5ab0871f38c5e6412433ec37a","scoringMethodologyVersion":1,"evidenceSchemaVersion":1,"benchmarkEdition":"methodology-1","scannedAt":"2026-09-10T20:26:42.961Z","unlocked":false,"mission":{"steps":[{"url":"https://www.gorgias.com","outcome":"ok","purpose":"reach the site at all"},{"url":"https://www.gorgias.com/robots.txt","outcome":"ok","purpose":"find out whether machines are welcome"},{"url":"https://www.gorgias.com","outcome":"ok","purpose":"ask whether the door opens for requests carrying the AI crawlers' names"},{"url":"https://www.gorgias.com/llms.txt","outcome":"ok","purpose":"read the site's own guide for language models"},{"url":"https://www.gorgias.com/sitemap.xml","outcome":"ok","purpose":"find out what pages exist"},{"url":"https://www.gorgias.com/.well-known/security.txt","outcome":"ok","purpose":"find a contact route for machines"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"find an MCP manifest at the standard paths checked"},{"url":"https://www.gorgias.com/.well-known/ai-plugin.json","outcome":"missing","purpose":"find an agent plugin manifest"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"find out whether verified agents are recognised"},{"url":"https://www.gorgias.com","outcome":"ok","purpose":"read the homepage as data rather than as a page"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"find a machine readable API spec"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"read the developer documentation"},{"url":"https://www.gorgias.com/pricing?ref=home&ref-position=hero","outcome":"ok","purpose":"read the prices without running JavaScript"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"read the product catalogue as data"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"read a product page as data"},{"url":"https://www.gorgias.com","outcome":"ok","purpose":"read the returns and shipping terms"},{"url":"https://www.gorgias.com","outcome":"missing","purpose":"discover storefront agent checkout rails"},{"url":"https://www.gorgias.com","outcome":"ok","purpose":"find a comparison page worth citing"},{"url":"https://www.gorgias.com/signup?ref=home&ref-position=hero","outcome":"ok","purpose":"walk the way a visitor would, to a signup form or a product"}],"verdict":"The scanner recorded successful observations for 11 of 19 checks, but could not find an MCP manifest at the standard paths checked. It came up empty on 7 other checks too."},"observations":[{"url":"https://www.gorgias.com/signup","step":1,"detail":"Primary entry is \"Sign up free\". 2 steps from the homepage. 2 fields, 2 marked required in the visible form. 2 of 2 visible entry-form inputs carry validation attributes; submission was not tested.","moment":"Entry observation","verdict":"observed"}],"dimensions":[{"key":"machine_discoverability","audience":"agent","score":100,"summary":"No restriction on the tested crawler names was found in robots.txt. On its first visit, our browser read the homepage. No user agent rule refused the tested retrieval crawler names.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":7}},{"key":"programmatic_onboarding","audience":"agent","score":10,"summary":"No API interface was identified through the discovery paths and homepage links checked.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":4}},{"key":"pricing_legibility","audience":"agent","score":96,"summary":"34 prices are readable without JavaScript, with no tier sent to sales. The plans are published as Offer structured data too. The pricing page carries FAQ markup.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":3}},{"key":"agent_aware_instrumentation","audience":"agent","score":13,"summary":"No MCP manifest was identified at the discovery paths checked. WooCommerce was detected; no checkout discovery interface was identified at the endpoints checked.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":5}},{"key":"machine_fetchable_trust","audience":"agent","score":85,"summary":"Security.txt is published with a contact route. The returns policy reads as text. The homepage answers automated requests.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":3}},{"key":"commercial_rails","audience":"agent","score":70,"summary":"Prices are published in raw HTML. A self-serve signup entry was observed from the homepage. The plans are published as Offer structured data.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":5}},{"key":"steps_to_first_value","audience":"human","score":80,"summary":"A signup form was reached in 2 steps from the homepage.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":1}},{"key":"required_fields","audience":"human","score":85,"summary":"2 of 2 fields on the observed form are marked required.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":1}},{"key":"verification_walls","audience":"human","score":null,"summary":"Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.","measurement":{"reason":"action_not_tested","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"error_recovery","audience":"human","score":null,"summary":"Not measured: this read-only scan did not submit the form or perform the action needed to test this behavior.","measurement":{"reason":"action_not_tested","status":"unmeasured"},"evidence":{"locked":true,"count":0}}],"issues":[{"rank":1,"title":"No Product structured data was identified in the HTTP responses for the product pages checked.","dimensionKey":"pricing_legibility","evidence":["No Product node was identified in the structured data of /product/voice, /products/voice.","Checked directly: /product/voice, /products/voice.","Checked URL: https://www.gorgias.com"],"fix":"Publish Product markup with offers on every product page: price, currency, availability, a brand and a GTIN or SKU."},{"rank":2,"title":"No OpenAPI specification was identified at the 6 standard paths checked.","dimensionKey":"programmatic_onboarding","evidence":{"locked":true,"count":3},"fix":null}],"fixArtifacts":{"locked":true,"count":5,"summaries":[{"id":"product_jsonld:product-voice","kind":"product_jsonld","title":"Product markup skeleton","path":"/product/voice","effort":{"minutes":120,"role":"developer"},"outcome":{"dimension":"pricing_legibility","external":["A subsequent scan checks price, availability and identifiers on its sampled product pages."]}},{"id":"merchant_policy_jsonld:product-page","kind":"merchant_policy_jsonld","title":"Return policy and shipping structured data","path":"product page","effort":{"minutes":30,"role":"developer"},"outcome":{"dimension":"machine_fetchable_trust","external":["The owner-reviewed policy fields are published as structured data."]}},{"id":"agent_checkout_note:notes","kind":"agent_checkout_note","title":"Agent checkout: where you stand","path":"notes","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["The checkout rail question is settled with the platform and processor before any manifest is published."]}},{"id":"interfaces_note:notes","kind":"interfaces_note","title":"Machine interfaces: where you stand","path":"notes","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["The developer surface is built in an order where every published pointer answers."]}},{"id":"pricing_md:pricing-md","kind":"pricing_md","title":"pricing.md","path":"/pricing.md","effort":{"minutes":20,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["A plain-text price list is available at the published URL."]}}]},"feedback":{"endpoint":"/api/feedback","mcpTool":"rate_fix","targets":[{"type":"report","key":"report"},{"type":"dimension","dimensionKey":"machine_discoverability","key":"dimension:machine_discoverability"},{"type":"dimension","dimensionKey":"programmatic_onboarding","key":"dimension:programmatic_onboarding"},{"type":"dimension","dimensionKey":"pricing_legibility","key":"dimension:pricing_legibility"},{"type":"dimension","dimensionKey":"agent_aware_instrumentation","key":"dimension:agent_aware_instrumentation"},{"type":"dimension","dimensionKey":"machine_fetchable_trust","key":"dimension:machine_fetchable_trust"},{"type":"dimension","dimensionKey":"commercial_rails","key":"dimension:commercial_rails"},{"type":"dimension","dimensionKey":"steps_to_first_value","key":"dimension:steps_to_first_value"},{"type":"dimension","dimensionKey":"required_fields","key":"dimension:required_fields"},{"type":"dimension","dimensionKey":"verification_walls","key":"dimension:verification_walls"},{"type":"dimension","dimensionKey":"error_recovery","key":"dimension:error_recovery"},{"type":"issue","dimensionKey":"pricing_legibility","checkId":"product_pages","key":"issue:pricing_legibility:product_pages"},{"type":"issue","dimensionKey":"programmatic_onboarding","checkId":"openapi","key":"issue:programmatic_onboarding:openapi"}]}}