{"slug":"customer-zayrq6","companyName":"Customer.io","domain":"customer.io","url":"https://customer.io","headline":"0 human and 4 agent dimensions measured from the pages checked; remaining dimensions are not scored.","compositeScore":58,"humanScore":0,"agentScore":58,"doorGap":null,"humanMeasured":0,"agentMeasured":4,"percentile":null,"humanPercentile":null,"agentPercentile":null,"isPartial":true,"depth":"free","siteClass":"b2b_saas","scannerVersion":25,"scannedAt":"2026-09-09T12:06:07.523Z","unlocked":false,"mission":{"steps":[{"url":"https://customer.io","outcome":"ok","purpose":"reach the site at all"},{"url":"https://customer.io/robots.txt","outcome":"ok","purpose":"find out whether machines are welcome"},{"url":"https://customer.io","outcome":"ok","purpose":"ask whether the door opens for requests carrying the AI crawlers' names"},{"url":"https://customer.io/llms.txt","outcome":"ok","purpose":"read the site's own guide for language models"},{"url":"https://customer.io/sitemap.xml","outcome":"ok","purpose":"find out what pages exist"},{"url":"https://customer.io/.well-known/security.txt","outcome":"missing","purpose":"find a contact route for machines"},{"url":"https://customer.io","outcome":"missing","purpose":"find a published agent interface"},{"url":"https://customer.io/.well-known/ai-plugin.json","outcome":"missing","purpose":"find an agent plugin manifest"},{"url":"https://customer.io","outcome":"missing","purpose":"find out whether verified agents are recognised"},{"url":"https://customer.io","outcome":"ok","purpose":"read the homepage as data rather than as a page"},{"url":"https://customer.io","outcome":"ok","purpose":"read the developer documentation"},{"url":"https://customer.io/pricing","outcome":"ok","purpose":"read the prices without running JavaScript"},{"url":"https://customer.io","outcome":"missing","purpose":"find a comparison page worth citing"}],"verdict":"The scanner recorded successful observations for 8 of 13 checks, but could not find a contact route for machines. It came up empty on 4 other checks too. 2 checks could not be measured; see the report limitations."},"observations":null,"dimensions":[{"key":"machine_discoverability","audience":"agent","score":100,"summary":"No restriction on the tested crawler names was found in robots.txt. on its first visit, our browser read the homepage. no user agent rule refused the tested retrieval crawler names.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":7}},{"key":"programmatic_onboarding","audience":"agent","score":null,"summary":"Not measured: robots.txt did not permit our scanner to read the required page.","measurement":{"reason":"robots_refusal","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"pricing_legibility","audience":"agent","score":85,"summary":"14 prices are readable without JavaScript. an enterprise tier routes to sales, which is standard practice and not counted against the score.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":1}},{"key":"agent_aware_instrumentation","audience":"agent","score":8,"summary":"No MCP manifest was identified at the discovery paths checked.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":4}},{"key":"machine_fetchable_trust","audience":"agent","score":40,"summary":"No security.txt was identified at the checked path. the homepage answers automated requests.","measurement":{"status":"observed"},"evidence":{"locked":true,"count":2}},{"key":"commercial_rails","audience":"agent","score":null,"summary":"Not measured: an access refusal or challenge prevented our scanner from reading the required page.","measurement":{"reason":"access_challenge","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"steps_to_first_value","audience":"human","score":null,"summary":"Not measured: an access refusal or challenge prevented our scanner from reading the required page.","measurement":{"reason":"access_challenge","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"required_fields","audience":"human","score":null,"summary":"Not measured: an access refusal or challenge prevented our scanner from reading the required page.","measurement":{"reason":"access_challenge","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"verification_walls","audience":"human","score":null,"summary":"Not measured: an access refusal or challenge prevented our scanner from reading the required page.","measurement":{"reason":"access_challenge","status":"unmeasured"},"evidence":{"locked":true,"count":0}},{"key":"error_recovery","audience":"human","score":null,"summary":"Not measured: an access refusal or challenge prevented our scanner from reading the required page.","measurement":{"reason":"access_challenge","status":"unmeasured"},"evidence":{"locked":true,"count":0}}],"issues":[{"rank":1,"title":"No MCP manifest was identified at the 3 standard paths checked.","dimensionKey":"agent_aware_instrumentation","evidence":{"locked":true,"count":3},"fix":null},{"rank":2,"title":"No valid security.txt was identified at /.well-known/security.txt.","dimensionKey":"machine_fetchable_trust","evidence":{"locked":true,"count":2},"fix":null}],"fixArtifacts":{"locked":true,"count":6,"summaries":[{"id":"software_offer_jsonld:pricing-page","kind":"software_offer_jsonld","title":"Pricing as Offer structured data","path":"pricing page","effort":{"minutes":20,"role":"developer"},"outcome":{"dimension":"pricing_legibility","external":["Assistants comparing vendors read the plans and prices as Offer structured data."]}},{"id":"comparison_page_brief:compare-customer-io-vs-competitor","kind":"comparison_page_brief","title":"A comparison page brief","path":"/compare/customer-io-vs-competitor","effort":{"minutes":180,"role":"owner"},"outcome":{"dimension":"machine_discoverability","external":["A server-rendered comparison page exists for an assistant to cite."]}},{"id":"robots_search_bots:robots-txt","kind":"robots_search_bots","title":"robots.txt rules for AI crawlers","path":"/robots.txt","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"machine_discoverability","external":["The assistants' search crawlers read and cite the site to buyers; training stays the owner's decision."]}},{"id":"interfaces_note:notes","kind":"interfaces_note","title":"Machine interfaces: where you stand","path":"notes","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["The developer surface is built in an order where every published pointer answers."]}},{"id":"pricing_md:pricing-md","kind":"pricing_md","title":"pricing.md","path":"/pricing.md","effort":{"minutes":20,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["A plain-text price list is available at the published URL."]}},{"id":"security_txt:well-known-security-txt","kind":"security_txt","title":"security.txt","path":"/.well-known/security.txt","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"machine_fetchable_trust","external":["Researchers and automated scanners find a disclosure address instead of guessing one."]}}]},"feedback":{"endpoint":"/api/feedback","mcpTool":"rate_fix","targets":[{"type":"report","key":"report"},{"type":"dimension","dimensionKey":"machine_discoverability","key":"dimension:machine_discoverability"},{"type":"dimension","dimensionKey":"programmatic_onboarding","key":"dimension:programmatic_onboarding"},{"type":"dimension","dimensionKey":"pricing_legibility","key":"dimension:pricing_legibility"},{"type":"dimension","dimensionKey":"agent_aware_instrumentation","key":"dimension:agent_aware_instrumentation"},{"type":"dimension","dimensionKey":"machine_fetchable_trust","key":"dimension:machine_fetchable_trust"},{"type":"dimension","dimensionKey":"commercial_rails","key":"dimension:commercial_rails"},{"type":"dimension","dimensionKey":"steps_to_first_value","key":"dimension:steps_to_first_value"},{"type":"dimension","dimensionKey":"required_fields","key":"dimension:required_fields"},{"type":"dimension","dimensionKey":"verification_walls","key":"dimension:verification_walls"},{"type":"dimension","dimensionKey":"error_recovery","key":"dimension:error_recovery"},{"type":"issue","dimensionKey":"agent_aware_instrumentation","checkId":"mcp_manifest","key":"issue:agent_aware_instrumentation:mcp_manifest"},{"type":"issue","dimensionKey":"machine_fetchable_trust","checkId":"security_txt","key":"issue:machine_fetchable_trust:security_txt"}]}}