{"slug":"churnzero-9vg9dn","companyName":"ChurnZero","domain":"churnzero.com","url":"https://churnzero.com","headline":"AI crawlers are blocked at the network edge despite robots.txt permission, preventing agents from reading the content the site publishes.","compositeScore":58,"humanScore":70,"agentScore":45,"doorGap":25,"humanMeasured":4,"agentMeasured":3,"percentile":null,"humanPercentile":null,"agentPercentile":null,"isPartial":false,"depth":"free","siteClass":"content","scannerVersion":13,"scannedAt":"2026-09-08T16:04:13.643Z","unlocked":false,"mission":{"steps":[{"url":"https://churnzero.com","outcome":"ok","purpose":"reach the site at all"},{"url":"https://churnzero.com/robots.txt","outcome":"ok","purpose":"find out whether machines are welcome"},{"url":"https://churnzero.com","outcome":"missing","purpose":"ask whether the door opens for requests carrying the AI crawlers' names"},{"url":"https://churnzero.com/llms.txt","outcome":"missing","purpose":"read the site's own guide for language models"},{"url":"https://churnzero.com/sitemap_index.xml","outcome":"ok","purpose":"find out what pages exist"},{"url":"https://churnzero.com/.well-known/security.txt","outcome":"missing","purpose":"find a contact route for machines"},{"url":"https://churnzero.com","outcome":"missing","purpose":"find a published agent interface"},{"url":"https://churnzero.com/.well-known/ai-plugin.json","outcome":"missing","purpose":"find an agent plugin manifest"},{"url":"https://churnzero.com","outcome":"missing","purpose":"find out whether verified agents are recognised"},{"url":"https://churnzero.com","outcome":"ok","purpose":"read the homepage as data rather than as a page"},{"url":"https://churnzero.com","outcome":"missing","purpose":"find a machine readable API spec"},{"url":"https://churnzero.com","outcome":"missing","purpose":"read the developer documentation"},{"url":"https://churnzero.com/features/digital-customer-success-software-features/","outcome":"ok","purpose":"walk the way a visitor would, to a signup form or a product"}],"verdict":"The agent got through 5 of 13 requests, but could not ask whether the door opens for requests carrying the AI crawlers' names. It came up empty on 7 other checks too. That is enough missing for a machine to give up before it reaches a purchase."},"observations":null,"dimensions":[{"key":"machine_discoverability","audience":"agent","score":75,"summary":"Robots.txt names 1 AI crawler explicitly and allows 14 AI agents including GPT, Claude, Perplexity and Google Extended. A sitemap index declares 416 URLs.","evidence":{"locked":true,"count":4}},{"key":"programmatic_onboarding","audience":"agent","score":null,"summary":"Not scored: a blog is not measured on this.","evidence":{"locked":true,"count":0}},{"key":"pricing_legibility","audience":"agent","score":null,"summary":"Not scored: a blog is not measured on this.","evidence":{"locked":true,"count":0}},{"key":"agent_aware_instrumentation","audience":"agent","score":20,"summary":"Robots.txt names claudebot and allows 14 AI agents, but no MCP manifest exists at the 3 standard paths checked. No llms.txt, ai-plugin.json or OpenAPI spec published.","evidence":{"locked":true,"count":4}},{"key":"machine_fetchable_trust","audience":"agent","score":40,"summary":"The homepage answers automated requests with HTTP 200 and structured data. No security.txt file exists at /.well-known/security.txt. No Web Bot Auth signals are published.","evidence":{"locked":true,"count":2}},{"key":"commercial_rails","audience":"agent","score":null,"summary":"Not scored: a blog is not measured on this.","evidence":{"locked":true,"count":0}},{"key":"steps_to_first_value","audience":"human","score":80,"summary":"The primary call to action, 'Get Started with Digital CS', is 2 steps from the homepage and leads to a signup form. The form is 2 steps away. A visitor reaches the entry point in 2 clicks and can begin reading content immediately after.","evidence":{"locked":true,"count":1}},{"key":"required_fields","audience":"human","score":85,"summary":"The signup form contains 2 fields total. 1 of 2 is required: 'Enter Email'. The other field is optional. A visitor can sign up with minimal friction by providing only an email address.","evidence":{"locked":true,"count":1}},{"key":"verification_walls","audience":"human","score":65,"summary":"The signup page does not display any verification requirement such as email confirmation, phone verification or CAPTCHA. A visitor can submit the form without evidence of a verification step appearing on the page itself, though.","evidence":{"locked":true,"count":1}},{"key":"error_recovery","audience":"human","score":50,"summary":"Of 3 form inputs on the signup page, 1 carries a validation rule and 1 carries a description. No inline error containers or live regions are present.","evidence":{"locked":true,"count":1}}],"issues":[{"rank":1,"title":"No security contact information is published, leaving agents and security researchers unable to report vulnerabilities.","dimensionKey":"machine_fetchable_trust","evidence":{"locked":true,"count":3},"fix":null},{"rank":2,"title":"Network edge blocks five AI crawlers that robots.txt explicitly welcomes, preventing agents from reading published content.","dimensionKey":"machine_discoverability","evidence":{"locked":true,"count":3},"fix":null},{"rank":3,"title":"No machine-readable interface exists for agents to understand the site structure, capabilities or how to interact with it.","dimensionKey":"agent_aware_instrumentation","evidence":{"locked":true,"count":3},"fix":null}],"fixArtifacts":{"locked":true,"count":4,"summaries":[{"id":"bot_wall_guidance:notes","kind":"bot_wall_guidance","title":"Let verified assistants through","path":"notes","effort":{"minutes":60,"role":"developer"},"outcome":{"dimension":"machine_discoverability","external":["Assistant shopping and search crawlers reach the product, pricing and policy pages a buyer asks about."]}},{"id":"interfaces_note:notes","kind":"interfaces_note","title":"Machine interfaces: where you stand","path":"notes","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"agent_aware_instrumentation","external":["The developer surface is built in an order where every published pointer answers."]}},{"id":"security_txt:well-known-security-txt","kind":"security_txt","title":"security.txt","path":"/.well-known/security.txt","effort":{"minutes":10,"role":"owner"},"outcome":{"dimension":"machine_fetchable_trust","external":["Researchers and automated scanners find a disclosure address instead of guessing one."]}},{"id":"llms_txt:llms-txt","kind":"llms_txt","title":"llms.txt","path":"/llms.txt","effort":{"minutes":15,"role":"owner"},"outcome":{"dimension":"machine_discoverability","external":["Assistants that read llms.txt get a curated map of the site instead of guessing from the homepage."]}}]},"feedback":{"endpoint":"/api/feedback","mcpTool":"rate_fix","targets":[{"type":"report","key":"report"},{"type":"dimension","dimensionKey":"machine_discoverability","key":"dimension:machine_discoverability"},{"type":"dimension","dimensionKey":"programmatic_onboarding","key":"dimension:programmatic_onboarding"},{"type":"dimension","dimensionKey":"pricing_legibility","key":"dimension:pricing_legibility"},{"type":"dimension","dimensionKey":"agent_aware_instrumentation","key":"dimension:agent_aware_instrumentation"},{"type":"dimension","dimensionKey":"machine_fetchable_trust","key":"dimension:machine_fetchable_trust"},{"type":"dimension","dimensionKey":"commercial_rails","key":"dimension:commercial_rails"},{"type":"dimension","dimensionKey":"steps_to_first_value","key":"dimension:steps_to_first_value"},{"type":"dimension","dimensionKey":"required_fields","key":"dimension:required_fields"},{"type":"dimension","dimensionKey":"verification_walls","key":"dimension:verification_walls"},{"type":"dimension","dimensionKey":"error_recovery","key":"dimension:error_recovery"},{"type":"issue","dimensionKey":"machine_fetchable_trust","checkId":"security_txt","key":"issue:machine_fetchable_trust:security_txt"},{"type":"issue","dimensionKey":"machine_discoverability","checkId":null,"key":"issue:machine_discoverability:-"},{"type":"issue","dimensionKey":"agent_aware_instrumentation","checkId":null,"key":"issue:agent_aware_instrumentation:-"}]}}